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04/05/2019
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Any Questions?

1. WHY USE BACK FARES?
2. TAXI COMPANIES
3. PREFERENCES
4. GENERAL QUESTIONS

1. WHY USE BACK FARES?

Question:
What is different about the Back Fares website?
Answer: If you need a taxi for a longer journey and want a good rate, our service enables you to get competitive rates from taxi operators looking to fill empty vehicles.

Question: How much does it cost?
Answer: It is absolutely free to use the website to get a quotation.

Question: How do I get a rate for a journey?
Answer: Just enter your details into our "Get Quotation" form and your request will be sent to our taxi members who are looking for additional fares to utilise empty vehicles. These members will then contact you with their rate for the journey.  

Question: What if I need a vehicle as soon as possible.
Answer: Do not enter anything into the “Arrive” date boxes, and it will be posted as arrive “ASAP”.

Question: What should I enter into the “Details” box.
Answer: Enter as much information as possible so that our members can see if it is of interest (i.e. thay have a suitable vehicle) and also as much information regarding any special requirements, luggage, passenger requirements etc. But don’t worry if you don’t have the information, this can be discussed later before agreeing a price.

2. TAXI COMPANIES

Question: How much does it cost to become a member of the Back Fares website?
Answer: If you wish to view details of vehicle requests (taxis, executive cars or minibuses) or receive regular emails of new postings, the charge for this service is just £33 every three months.

Question: How do I pay?
Answer: When you register to use the service, you will be requested to enter details of a Credit Card or Debit Card. Our online credit card clearance is run in conjunction with WorldPay, the leading online payment processor. All credit card processing is conducted in the WorldPay secure area and your card details are never seen by us.

Question: What commitment do I have to using Back Fares?
Answer: None. You may cancel membership at any time by contacting us or simply by cancelling the applicable agreement in your WorldPay account.  

3. PREFERENCES

Question: Can I just receive email alerts for one type of vehicle?
Answer: Yes. Just tick the boxes for the type of vehicle requests that you wish to receive. You can do this when you register for Back Fares but also change your preferences at any time by logging in and making the changes on the “My Profile” page.

Question: What is the difference between the “HTML” and “Plain Text” email format?
Answer: We recommend that you leave “HTML” as the format for the email alerts as this is more user friendly and easier to read. Only choose “Plain Text” if you have difficulty opening the emails that we send.

Question: Do I have to receive emails to find out what loads have been posted?
Answer: No. You can also check by logging in to Back Fares and going to the relevant section. If you are only interested in certain postings, enter your requirements in the search panel. This will filter out any unwanted information and just display the postings you want.

4. GENERAL QUESTIONS

Question: I have forgotten my password and email address, what should I do?
Answer: Send an email to forgottenpasswords@backfares.co.uk with your details and we will contact you.

Question: How do I contact Back Fares?
Answer: Please use the online form here. Alternatively send us an email to enquiries@backfares.co.uk. We will contact you as soon as possible.

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